Markus Germann
Project Manager – Vendor & Service Management
Service management | Process optimization | KPI-based performance management
Stabilizing complex service environments and ensuring reliable operations in technically demanding organizations.
- ✓17+ years in IT Service & Operations
- ✓Connection between technology, operations, and partners
- ✓Focused on service stability and escalation management
- Service Ownership
- IT Operations Management
- Incident & Problem Management
- Provider Management
- SLA / OLA Management
- Compliance & Governance
- Stabilization of critical enterprise services
- Reduction of recurring incidents
- Structured provider governance
- Implementation of clear escalation frameworks
- Senior Technical Partner & Operations Coordination — Key-Systems GmbH (Team Internet Group)
- System Administrator & Data Analyst — Federal Intelligence Service (BND)
- Security & Communication Systems Technician — Heinz Port GmbH
- Military Service — German Air Force
- State-Certified Technician in Electrical Engineering – Information Technology
- * Configuration and administration of systems and networks
- * Planning and implementation of network infrastructures
- * Programming fundamentals and database work (MySQL)
- * UNIX / Linux systems
- * CCNA & MCP fundamentals
- * Quality management